These are our general terms and conditions for making purchases from our website, either by e-commerce or cheque. Payment for orders over £500 in value may be arranged by bank transfer upon request.
We can accept payment via Paypal and Stripe of most major cards, including: VISA, MASTERCARD, SOLO or SWITCH.
We ship every Monday. During busy periods, we also ship on Wednesdays.
Depending on the service you select, typical transit times are as follows:
UK 2-7 days
USA 5-8 days
Australia 7-14 days
Rest of the World 7-14 days
Our preferred courier is DHL for tracked items. If you select this option, DHL will email you separately with your tracking number.
We will deliver the books ordered to the delivery address that you specify when completing your order. Please ensure your contact details are up to date on the website as we cannot be held responsible for items sent to the wrong address. All delivery times quoted are estimates only, based on availability of the service, normal processing and delivery time. Public holidays are not counted as ‘working’ days. During the month of December, when postal services worldwide experience exceptional demand, delivery times may be longer.
PLEASE NOTE: Books that are purchased as PRE-ORDERS can only be dispatched once we are in receipt of stock from the printer. For multiple orders, we will dispatch as a single shipment unless requested otherwise.
We regret we cannot deliver orders to P. O. Boxes. Customers are advised to provide an address suitable for daytime courier delivery and their mobile phone number.
Returned Goods or Cancelled Order Policy
In cases of goods that are faulty, damaged or incorrectly supplied please contact us via the general enquiries form and arrange to return the goods to our mailbox. We recommend that you use registered post or recorded delivery to return goods to us. We will refund postage costs incurred in returning faulty, damaged or wrongly supplied goods. We shall use reasonable efforts to replace damaged or incorrect goods but if replacement is not possible, or if an order is cancelled for any other reason, we will only be obliged to refund the full amount paid by you. This does not affect your statutory rights.